General Summary or Job Objective:
We are looking to hire an experienced Operations Manager to oversee the day-to-day operations of our Café. To be successful as an Operations Manager, you should demonstrate exemplary management and leadership skills and ensure that the café staff carries out all duties efficiently.
- Develop comprehensive knowledge of product offerings, pricing and scripting for all standard products.
- Obtain all information related to the sales and operation team.
- Responsible for revenue targets
- Develop and monitor SOP for the front and back of the house
- Liaise with aggregators to increase the sales volume
- Train staff to follow procedures and encourage them to upsell
- Day to day operation of the café
- Regular visits to outlets
- Build relationship with marketing channels and influencers
- Build relationship with suppliers
- Ensure strong team work among members
- Communicate and send periodic reports
- Come up with plans to improve sales, menu, operations
- Coordinate all components of special event orders.
- Ensure complete and accurate product details are communicated to the Kitchen and Operations.
- Ensure communication is done in a timely, efficient manner.
- Maintain good organizational skills through time management, setting priorities, and accurate paperwork.
- Conducts and manages a complete quality control process to improve the efficiency and performance of all stores.
- Ensures each store has the appropriate staffing levels to achieve high quality cleaning standards.
Qualifications and Experience:
- Bachelor’s Degree preferred; Diploma or job experience in related field could substitute
- Valid UAE driving license with car
- 3-4 Years proven working experience in operations or related field
- Excellent analytical skills
- Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint are a must
- Highly organized, time management and prioritization skills; demonstrated ability to juggle multiple critical tasks and consistently deliver against deadlines
- Ability to work independently and as part of a team
- Ability to handle a fast-paced work environment with changing priorities and projects
- Strong written and verbal communication skills
To apply send your CV to email@example.com